We arehere to support you.

Your Care Coordinator is your single point of contact for all support services available through NPS Advantage. We’re here to help with the details so you can get back to living your life.

Starting a new therapy can be complicated at times, especially when it comes to working with insurance companies. You may not know where to go for answers, who to talk to or even what to ask. Our dedicated Care Coordinators have expertise in private and public health insurance and will help you every step of the way.

Your Care Coordinator is an experienced guide who can work with you to get started and help overcome roadblocks you may encounter while you’re on NPS therapy, with the assurance that your privacy will always be protected.

If you have questions about your NPS therapy, we’ll help you get answers. To reach a Care Coordinator, call 855-TEAM NPS (855-832-6677) or request that we contact you.

“I’m here to help you get the care you need.”
Joy
NPS Advantage Care Coordinator

“I believe it’s important to provide you with an immediate response to your concerns and follow through on the commitments I make to you. My job is to be an advocate for you and help you coordinate your care.

Because I’ve worked in both clinical settings and medical insurance administration, I have a wide range of experience that I can draw on. And if I don’t have the answer, I have all of these other resources I can connect to.

When I’m not at work, I’m riding my horse, Harry, a German Oldenburg. I didn’t get into riding until I was an adult, but now I ride six days a week and compete my horse as a hunter.”


“It’s about helping you.”
Karen
NPS Advantage Care Coordinator

“NPS Advantage means you have someone you can call—someone who will listen and point you in the right direction. I’m like a train conductor. Come on my train and I will help you get to where you need to go.

What I find rewarding about my job is that I’m building relationships with people I truly care about. I’ve worked for a medical library, a home infusion company, a physician’s office, and I’ve run my own business. But as a Care Coordinator, I can work one-on-one with you and your physician and achieve a positive end result.

When I want to relax, I pick up a book. I’m an avid reader and belong to several book groups. I’m also involved in women’s empowerment and started a support group. That’s how my work and my life come together.”


“You can count on me.”
Cassaundra
NPS Advantage Care Coordinator

“I’m the type of person that will go the extra mile to make sure that all of your needs are met. I want you to know that you can always count on me to lead and guide you in the right direction. That’s important to me.

I know how hard it is when you have to deal with things and no one else understands, because I’ve had those situations in my own family. I’ve worked in patient support for 10 years, and I take pride in learning what you need to know from A to Z.

The thing I enjoy most in my free time is planning my family reunion in the little town where my grandfather grew up. He came from a large family and all his kids had lots of kids. There are about 150 of us that show up every other year around the 4th of July. We make quite a parade!”


“I match resources to your needs.”
Josephine
NPS Advantage Care Coordinator

“I want people to feel good from the inside out and help them remove unnecessary stresses about their care. My job is to assist those enrolled in NPS Advantage find resources for them to manage their condition. Everyone has different needs so I help each person as an individual and customize the support that I provide. It makes me feel good on the inside when I can help someone!

I have pretty much been in the business of helping people my whole life and have always worked in some aspect of patient care. My combined experience in reimbursement and clinical care has really given me insights into what patients and caregivers are looking for when they call me.

My family is very important to me and I love helping them too! I spend much of my free time with them and am most relaxed when I am with them and helping each to achieve their individual goals.”


“I’ll help guide you.”
Melissa
NPS Advantage Care Coordinator

“I’m here to help guide you. Whether it is helping to obtain coverage for your NPS therapy, directing you to resources about insurance, or connecting you with a healthcare provider to answer your questions, I am here for support.

Having worked extensively with patients living with a variety of illnesses, I have learned to cherish every moment of life. My goal with NPS Advantage is to assist individuals to receive proper guidance to manage their illness. I will assist you as much as I can.

I admire the relationships I have with my immediate family. They are what is most important to me and bring joy to me every day. I value the time that I spend and share with them.”